Refund & Cancellation Policy

Monthly subscription fees are billed in advance and are non-refundable except where required by mandatory consumer law. You may cancel at any time; cancellation takes effect at the end of the current billing cycle.

Per-transaction fees are charged on settlement and are refunded only when the underlying transaction is fully reversed by Lexpay (e.g. void or successful chargeback).

Merchants can refund customers in full or in part through the Lexpay dashboard or API within 180 days of the original transaction. Refunds are returned to the original card.

Upon account closure, any remaining balance is returned to a verified bank account in the same name, subject to AML checks and a rolling-reserve period of up to 180 days.