*Onboarding & Support
Real experts. Real support. No bots.
Most payment providers disappear after go-live. Lexpay assigns a dedicated payment officer to your account and keeps them with you for the entire relationship.
Dedicated payment officer
One named contact from day one — through KYB, go-live and every optimization after.
Guided KYB
We tell you exactly which documents each acquirer needs and review every submission before it goes out.
Days, not months
Standard accounts go live in 5–10 business days. High-risk verticals in 2–4 weeks.
Slack, email or phone
Reach a real human on whichever channel fits your team — including private Slack Connect.
Proactive monitoring
We watch your approval, decline and chargeback metrics and reach out before you notice an issue.
24/7 incident response
Live engineers on call for anything that touches money movement, day or night.